Privacy Policy

LeadMatrix ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and website.

1. Information We Collect

We collect information you provide directly to us, such as:

• Account registration information (name, email, phone number, company name)
• Payment information processed securely through Razorpay or Stripe
• Lead and customer data you enter into our CRM system
• Communications you send us through support channels

We also automatically collect certain technical information when you use our services, including IP address, browser type, device identifiers, and usage data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our CRM platform
• Process transactions and send related information including confirmations and invoices
• Send administrative communications such as security alerts and account updates
• Respond to your comments and questions and provide customer service
• Send marketing communications (you may opt out at any time)
• Monitor and analyse usage and trends to improve your experience

3. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. All data is encrypted in transit using TLS and at rest using industry-standard encryption.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at the address below. We will delete your data within 30 days of a valid request.

5. Third-Party Services

Our platform integrates with third-party services including Razorpay and Stripe for payment processing. These services have their own privacy policies, which we encourage you to review. We do not store full payment card details on our servers.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability — receive your data in a machine-readable format

7. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Essential cookies are required for the platform to function and cannot be disabled.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Changes are effective immediately upon posting.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: