Terms of Service

Last updated: 13 November 2026

These Terms of Service ("Terms") govern your access to and use of LeadMatrix CRM, operated by us. Please read these Terms carefully before using our platform.

1. Acceptance of Terms

By accessing or using LeadMatrix, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the platform. If you are using the platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Description of Service

LeadMatrix is a cloud-based CRM (Customer Relationship Management) platform designed for real estate professionals and businesses across all industries. The platform includes lead management, pipeline tracking, analytics, subscription billing, and related features as described on our website.

3. Account Registration

You must create an account to use most features of LeadMatrix. You agree to provide accurate, complete, and current information and to keep this information updated. You are responsible for maintaining the security of your account credentials and for all activity under your account.

4. Subscriptions and Billing

  • Free Trial: Where offered, free trials are for new customers only and require a valid payment method at sign-up.
  • Subscriptions: Paid subscriptions are billed in advance on a recurring basis (monthly, quarterly, half-yearly, or annually) based on your selected plan.
  • Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
  • Refunds: We do not offer refunds for partial subscription periods unless required by applicable law.
  • Price Changes: We reserve the right to change our prices with 30 days' notice to your registered email.

5. Acceptable Use

You agree not to use LeadMatrix to:

  • Violate any applicable laws or regulations
  • Transmit spam, unsolicited communications, or harassing content
  • Store or transmit malicious code or interfere with the platform's security
  • Attempt to gain unauthorised access to other users' data or systems
  • Use the platform to harm, deceive, or defraud any person or entity
  • Reverse engineer, decompile, or attempt to extract our source code

6. Data and Privacy

Your use of the platform is also governed by our Privacy Policy. You retain ownership of all data you upload to LeadMatrix. By using the platform, you grant us a limited licence to process your data solely to provide the services you have requested.

7. Intellectual Property

LeadMatrix and its original content, features, and functionality are owned by us and protected by intellectual property laws. You may not use our name, logo, or branding without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, LeadMatrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with these Terms or your use of the platform. Our total liability to you shall not exceed the amount paid by you in the 12 months preceding the claim.

9. Disclaimer of Warranties

The platform is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason with or without notice. Upon termination, your right to use the platform ceases immediately. You may export your data before termination.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

12. Changes to Terms

We may revise these Terms at any time. We will provide at least 14 days' notice of material changes via email or a prominent notice on the platform. Continued use after the effective date constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, please contact us: